Resolves technical problems and answers queries by telephone or self service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, applica

Resolves technical problems and answers queries by telephone or self service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to product line specialists, applica

include Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring dedicated queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Ensuring associated tickets are related to the parent ticket and proper follow up is performed once incident is resolved

include Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring dedicated queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk/Other Teams Ensuring associated tickets are related to the parent ticket and proper follow up is performed once incident is resolved

Tier III Boundary Protection Engineer with TS/SCI/CI Poly Job Locations US VA Chantilly Job ID 2024 5611 # of Openings 1 Category Other Opportunity IMG has an opening for a Tier III Boundary Protection Engineer to support our customer's various wide area networks (WANs) and local area networks (LANs). This position will provide boundary protection to an enterprise level i

Test and Selection Cabler with TS/SCI/CI Poly Job Locations US VA Chantilly Job ID 2024 5664 # of Openings 1 Category Technical Services & Operations Opportunity Test and Selection Cabler Tier I to support the customer's computer data communications systems, in providing equipment and infrastructure maintenance. Additional support is provided for physical infrastructure i

Software Developer Secret clearance or higher Job Locations US DC Washington Job ID 2024 5658 # of Openings 2 Category Technical Services & Operations Opportunity IMG seeks a Software Developer for a role supporting our customer in Washington, DC. The role is Hybrid, with a minimum of three days a week onsite to start. The job functions are as follows Review requirements